Shipping policy
Shipping Policy
Thank you for shopping with NEXMIO STORE. This page explains how we process and ship your order. If anything is unclear, email us at support@nexmiostore.com.
Where we ship
We ship to the United States, Canada, the United Kingdom and all 27 EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden). Orders are shipped directly from our fulfillment partner in China with tracked international shipping.
Processing time
Orders are processed within 1–3 business days of purchase (excluding weekends and public holidays). Once your order ships, you'll receive an email with your tracking number.
Delivery time
Delivery takes about 7–12 business days in total from your order date to the United States, Canada, the United Kingdom and Germany, and about 8–14 business days to the other EU countries. Pre-order items show their own delivery estimate on the product page. Larger orders may arrive in more than one parcel. Delivery can occasionally be delayed by the carrier or customs clearance.
Shipping cost
Shipping is free on every order to every country listed above. There is no minimum order amount and no code to enter.
Tracking
Every order is shipped with tracking. After you receive your shipping notification, please allow 1–3 working days for the tracking information to update.
Customs, duties and import taxes
No taxes or duties — the price you see at checkout is all you pay.
Wrong or incomplete address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible at support@nexmiostore.com — if the order hasn't shipped yet, we'll update it.
Lost, delayed or marked as delivered
If your tracking hasn't updated for a long time, or your parcel shows as delivered but you haven't received it, please check with neighbors and your local post office first, then contact us with your order number. We'll look into it with the carrier and work with you on a solution.
Damaged items
If your item arrives damaged, email us a photo and your order number within 14 days of delivery and we will refund or reship at no cost to you. See our Refund Policy.
Contact us
NEXMIO STORE
Business address: NO 144, Kampung Baru Bukit Gelugor, 72000 Kuala Pilah, Negeri Sembilan, Malaysia
Email: support@nexmiostore.com
WhatsApp: +60 18-663 7776