FAQ
Frequently Asked Questions
Quick answers about ordering, shipping, refunds and discounts. Can't find what you need? Email support@nexmiostore.com.
How do I place an order?
Add the items you want to your cart, then go to checkout. Enter your shipping address, choose a payment method and confirm your order. You'll receive an order confirmation by email.
What payment methods do you accept?
Payments are processed through Shopify's secure checkout, including major cards and PayPal. The available payment methods are shown at checkout.
Which countries do you ship to?
We ship to the United States, Canada, the United Kingdom, Germany and 21 more EU countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain.
How much does shipping cost?
Shipping is free on every order to every country we ship to. There is no minimum order amount.
Where do you ship from?
Orders are shipped directly from our fulfillment partner in China with tracked international shipping.
How long does it take to process my order?
Orders are processed within 1–3 business days of purchase, excluding weekends and public holidays.
How long will delivery take?
Delivery usually takes about 7–12 business days in total from the day you order to the US, Canada, the UK and Germany, and about 8–14 business days to the other EU countries, including processing. You can follow your parcel with your tracking number.
How can I track my order?
When your order ships, we email you a tracking number. Please allow 1–3 working days for the tracking information to update.
Will I have to pay customs duties or import taxes?
No taxes or duties — the price you see is all you pay, and shipping is free. See our Shipping Policy for details.
What is your return policy?
We offer a 14-day hassle-free refund on all products. Email support@nexmiostore.com within 14 days of delivery with your order number and we'll refund the full amount you paid, including shipping. You don't need to send the item back.
What if my item arrives damaged or wrong?
Email support@nexmiostore.com a photo and your order number within 14 days of delivery and we'll refund or reship at no cost to you.
Do you offer free shipping?
Yes. Every order ships free to every country we ship to, with no minimum.
Where do I enter a discount code?
Enter your discount code in the discount code field at checkout and click Apply. The discounted total is shown before you pay.
Can I change or cancel my order?
Email us as soon as possible at support@nexmiostore.com. If your order hasn't shipped yet, we'll change or cancel it.
How can I contact you?
Email support@nexmiostore.com or WhatsApp +60 18-663 7776. Business address: NO 144, Kampung Baru Bukit Gelugor, 72000 Kuala Pilah, Negeri Sembilan, Malaysia.
More details: Shipping Policy · Refund Policy