Returns & Warranty
30-day return window
You have 30 days from delivery to request a return. To be eligible, the item must be in the condition you received it — unused, with all included accessories (keys, cables), in its original packaging — and you'll need your order number or proof of purchase.
How to start a return
- Email nexmio08@gmail.com with your order number
- We'll reply with the return address and instructions — please don't ship anything back before requesting a return, unrequested returns can't be accepted
- Once your return is received and inspected, approved refunds go back to your original payment method within 10 business days (your bank may take a few extra days to post it)
Damaged, defective or wrong item?
Inspect your order on arrival and contact us immediately — we'll make it right with a replacement or refund.
EU customers
If your order ships to the European Union, you additionally have the statutory 14-day cooling-off period: cancel or return within 14 days of delivery for any reason, same condition requirements as above.
2-year warranty
Every Nexmio disc lock is covered by a 2-year warranty on the lock body, locking mechanism, and alarm module under normal use. Email us a photo or video of the issue with your order number and we'll replace it. Not covered: lost keys, cosmetic wear, and damage from misuse (e.g. riding off with the lock attached — use the reminder cable!).
Exchanges
Fastest route: return your item, and once accepted, place a new order.
Full policy: official Refund Policy · Questions: nexmio08@gmail.com